Frequently Asked Questions (FAQs)
PRODUCT AND INGREDIENTS
What is Sparkling Water?
Simply put, sparkling water is fizzy (carbonated) water. Polka Pop
Sparkling Water is better than your usual sparkling water as it is
flavourful, refreshing & the perfect fizzy drink without the sugar,
sweeteners, preservatives, sodium or calories. It is perfect to have as
it is or mix with your favourite white spirit.
What does Polka Pop contain?
It contains natural flavour, carbonated water & a whole lotta love!
Before you ask us, natural flavours are essentially flavour oils
extracted from the natural fruit.
It can’t be true. How is Polka Pop zero calories?
As we mentioned earlier, Polka Pop is made from natural flavour extracts
and not fruit juices. Fruit juices contain sugar & calories in some
form whereas natural flavours don’t! Water is also calorie free and
therefore Polka Pop is 100% zero calories.
Isn’t Fizz harmful for me?
Well, all carbonated drinks available in India have traditionally
contained sugar, sweeteners, chemicals, calories & what not (read
toilet cleaners? :p). Therefore your association of fizz with
‘unhealthy’ was not wrong, until now.
Carbonation by itself is just gas and as is the law of nature - what
goes in, comes out. Other than that, Polka Pop contains nothing in it to
harm you. If you’d like to get a little scientific, all carbonation
really does is produce carbonic acid which is what gives a fizzy drink
that sting we all love. Our pH levels are also more neutral (see what we
did there!) at ~4.5 when compared to super acidic soft drinks (~2.5
pH).
How do I drink Polka Pop?
You can mix Polka pop with your drinks or have it as is.See how to make a Drink&Pop to see the perfect cocktail recipe!
What is Drink&Pop?
Drink&Pop is the perfect way to consume Polka Pop. Take your
favourite white spirit - 30 to 60 ml, add ice cubes, & top it up
with your favourite flavour of (Polka) Pop! It’s that simple - just
Drink & Pop.
P.S. - Top it up with your favourite garnish to make it fancaay!
Does Polka Pop contain caffeine?
No. Polka Pop does not contain caffeine. Our team however, behaves like they’ve had way too much caffeine.
Is Polka Pop Vegan?
Well, Polka Pop is your favourite clean-label beverage brand but if you’re Vegan it’s the perfect drink for you.
I’m on a diet. Can I drink Polka Pop?
Yes - 100%. Regardless if you’re on Intermittent fasting, Keto, Paleo,
Vegan, Atkins or any other form of diet, Polka Pop is the perfect
beverage for you. We don’t use any sugar, sweeteners and our drinks are
100% zero calories. What’s better than fizz & flavour while on a
diet? ;)
I have diabetes. Can I drink Polka Pop?
Yup! We don’t use any sugar, sweeteners or calories making it the
perfect fizzy drink for you. We’re not kidding - you can have this
without worry or regret (or getting beaten up by your family!)
Can I drink Polka Pop every day?
Yes! You can have Polka Pop all day, everyday.
Is sparkling water healthy?
Well, there are a few drinks that claim to be sparkling waters, but
are just diet sodas with a fancy name. Polka Pop Sparkling Water is
healthy & hydrating - just like regular water. With Polka Pop, you
can replace your “seemingly healthy” diet soft drinks and tonics.
Polka Pop has no sugar, no sweeteners of any kind, no preservatives
and no sodium. It is the perfect calorie-free fizzy drink that works
great as is or as a mixer. If you’ve just gotten on a diet, or are
trying to cut down all the junk (we mean ‘sugar’) from your life, Polka
Pop is the perfect drink for you!
Why is Polka Pop sold in Plastic Bottles and not glass?
Polka Pop is sold in PET over glass as it is the more sustainable
material out there. Hold your horses! We know it’s not perfect but hear
us out.
Greenhouse gas emissions over the lifecycle of the product are much
lower for PET when compared to glass and even aluminium cans.
The recycling ecosystem of PET is very well developed in India with
~over 60% of all transparent PET being recycled. Energy required to
recycle PET is much lower when compared to other materials.
Energy consumption due to weight & loss of energy due to wastage and breakage when in transit is also much lower.
All that being said, it still comes with its pitfalls. We are working
on this and for the time being you can make your purchase plastic
neutral as well. We enable recycling of PET that would otherwise find
its way to the landfills every time you check that box.
We want to do more and are always open to suggestions & ideas.
You can set up a time with our founder -
https://calendly.com/gaurav-khemka/15-minutes-gaurav-from-polka-pop
ORDERS, SHIPPING & TRACKING
What forms of payment do you accept?
All major Debit & Credit Cards, UPI and Online wallets. You can also
opt for Cash on Delivery (COD) for which you have to confirm the order
on Whatsapp.
Do you offer COD?
Yes, we do Offer COD on all orders. There is a Rs. 50 COD charge levied
on each order. Please ensure you enter your WhatsApp number while
placing a COD order as you shall get a message to confirm your order.
COD orders are only dispatched once we receive a confirmation from you.
What are your shipping charges?
All orders have FREE shipping! COD orders have a charge of Rs. 50.
How long does shipping take?
We dispatch your order within a day of receiving from our warehouse in
Mumbai & Chennai. Once dispatched it may take anywhere between 3-7
days to get delivered. Please ensure you enter your WhatsApp number
while placing the order to get regular WhatsApp updates.
Can Polka Pop be shipped internationally?
Unfortunately, we do not ship internationally at the moment but we are available in PAN INDIA <3
I’m facing an issue with my order, what can I do?
Our apologies for the inconvenience caused with your order! At Polka
Pop, we work very hard to ensure you receive your order as soon as
possible. Sometimes delays are inevitable and our team is here to help
you out. You have 3 ways of getting in touch with us.
If in transit, you can track your order at https://app.goswift.in/track (Please enter the tracking number & not the order number)
You can WhatsApp us at 9080165518
You can email us at at customercare@duhkaar.com
RETURN, EXCHANGE & REFUNDS
Can I cancel my Polka Pop order?
Noooo! Don’t go!
If you really want to, we can cancel your order within 2 hours of
placing it. If your order is running late and hasn’t been shipped, we
can still process a cancellation. Once shipped, we will be unable to
process your cancellation.
When am I eligible for a return, refund or replacement?
Given it is a consumable product, we prefer not to process a return.
You shall be eligible for a replacement and/or a refund as the case may
be in case of the following
1:- If your order has arrived in a Damaged Condition
2:- Hasn’t been delivered within 20 days of placing the order, or
3:- If you have received an incorrect order.
Please note that in the case of damages or an incorrect order, we
shall be requiring photographs to verify the issue and to help us
analyze what went wrong internally.
If you feel like you deserve a refund or a replacement for something
apart from what is mentioned here, please feel free to reach out to us.
How do I go about getting a replacement or a refund?
We’re sorry that it has come to this, but rest assured we shall get
this matter resolved for you in no time. Please reach out to our
customer care team
1:- Please Whatsapp us - 9080165518.
2:- Or Email us at customercare@duhkaar.com
With a description of the issue and some pictures in case of
damages/wrong order. We shall look into it and process your replacement
or refund within 48 hours of placing the request.
In case of any delays once the refund is approved, please escalate to
our founder, You can set up a time with him. Your refund will be
processed during the call - https://calendly.com/gaurav-khemka/15-minutes-gaurav-from-polka-pop :)
How much time would it take for the refund to reflect in my account?
Refunds can take anywhere between 5-7 working days to reflect in your account.
SUBSCRIPTION
Why should I subscribe to Polka Pop?
Good question! Subscription with Polka Pop is arguably the best
decision you’re ever going to make. Why? Polka Pop is one of those
habits that you, your family, your dietician and your doctor shall be
proud of. You’ll always have something to satisfy your cravings - be it
during the day or in the middle of the night. You shall also always be
stocked up to make you & your friends your choice of Drink&Pop.
We shall also give you exclusive first access to any new Polka Pop
goodies, you shall be privy to new flavours, products and shall also get
face-time with Gaurav our founder whenever you want (even at 2.a.m on a
Saturday!)
Not just that, it is extremely easy to start, pause, skip - all through a simple WhatsApp message or email.
Oh, and the best part - you have the best discounts on Polka Pop across all platforms, all the time :)
How can I subscribe to Polka Pop?
Subscriptions are available on packs of 12 & 24. To subscribe, you
can pick your favourite flavour or combo pack, and hit subscribe. That’s
it!
What are the different Subscription Models at Polka Pop?
You can subscribe to 1 or 2 cases per month of 12 or 24 bottles of Polka Pop.
Can I skip/ pause a subscribed shipment?
You can easily pause, skip or resume your shipment via Whatsapp by texting us at 9080165518 or by mailing us at customercare@duhkaar.com